Home insurance typically covers you for risks like fire, natural disasters, theft and liabilities. Cocoon’s plans are service contracts, not insurance, that focus on simplifying your life by making it easy for you to care for your home. Cocoon is there for you every day, all year long, helping to take away the burden of maintaining your home with access to complete home service, an annual home health check-up, monitoring your maintenance and home management applications that simplify your life. Cocoon also offers optional breakdown coverage with its Care & Cover plan, giving you extra peace of mind.

Yes. Warranties on new appliances and home systems, like heating & cooling, often do not cover things like wear & tear, which are covered under Cocoon’s Care & Cover plan, giving you protection where you don’t actually have it. If your appliances and systems are new, it would be better to start with Cocoon’s Care plan. With Cocoon’s Care plan you get many benefits including an annual home health check-up, a home health report, discounts on a wide range of home services, worry-free service with Cocoon’s hand-picked and top-rated Cocoon Service Pros, your own home profile, best-in-class service support, tracking of home maintenance, and the knowledge that you can rest easy because you know Cocoon is there for you, saving you time, money and hassle.

Yes. The Care & Cover plan provides breakdown coverage protection for your appliances and home systems (heating & cooling, electrical, plumbing) that includes breakdown due to normal wear and tear.

Cocoon already did the hard work for you. Cocoon vets and ensures all of its Service Pros are top-rated, licensed, insured and focused on delivering exceptional customer service. Cocoon plans give you hassle-free access to a vast range of services for your home. Cocoon works with its Service Pros to provide you discounted services up to 20% off retail rates. You can view your service updates in your Cocoon portal, while Cocoon tracks your service and ensures it is completed to your satisfaction. Cocoon is also focused on helping you maintain your home with over 30 maintenance services, which Cocoon tracks for you, and reminds you when to get them done. Cocoon is here to make your life simple (and who doesn’t like simple?) while saving you time, money, and hassle.

With Cocoon, you get access to a wide variety of services, so costs vary based on the service you need, from a simple handy fix to replacing a roof. However, with Cocoon plans, your cost of service, using Cocoon’s top-rated Service Pros, will be up to 20% off retail rates. Further, with a Care & Cover plan, the service to repair or replace covered items in your home will not cost more than the deductible that you selected for your plan.

Absolutely. Cocoon handpicks and vets each and every one of its Service Pro partners. In doing so, Cocoon looks for the best in each trade. Cocoon and their Service Pro partners share a commitment to service excellence.

No. A ‘home warranty’ typically refers to a service contract that provides the homeowner with coverage for appliance and home system breakdowns. While Cocoon provides such coverage under its Care & Cover plan, Cocoon is focused on helping you maintain and care for your home. Cocoon helps you care for your home with their home health check-ups, home health reports, simple access to complete home service, monitoring your home maintenance, building your home profile, enabling home inventory management, providing best-in-class service and support, home care reminders, and much more. So, while Cocoon is there for you when things go wrong, they help you keep them from going wrong in the first place.

You can cancel any time. Just go to your ‘My Cocoon’ account and select to cancel. But you’re going to love having the care and comfort that a Cocoon plan provides! It’s like being wrapped in, well, a Cocoon.

Cocoon works closely with its Service Pros to prioritize emergencies to your home as quickly as possible. Typically, Cocoon’s Service Pros are in touch with you in less than 2 hours, and even quicker if the service is determined an emergency. You can rest assured that Cocoon treats emergencies seriously and will do all they can to get your emergency resolved asap. All the while, they will be there for you from beginning until resolution.